ciobet Privacy Policy
This page describes what we collect when you use ciobet and how we keep that data protected. We at ciobet operate an online entertainment platform available where local law permits, serving users across supported jurisdictions with football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. Our commitment is to handle your personal information responsibly and transparently.
We recognize that privacy matters. Your account details, payment methods, and transaction history belong to you. We collect, use, and store this data only to operate our platform, comply with legal obligations, and protect against fraud. This policy explains our practices in plain terms.
Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's applicable law.
What we collect when you use ciobet
We collect your email address and password when you create a ciobet account. During account verification, we request your full name, date of birth, national ID number, and mobile phone number. We also collect proof of address (utility bill, rental agreement, or bank statement) to verify your identity before your first withdrawal. If you use a payment method such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the account holder's name and the account identifier you link.
We log your platform activity: which markets you view (Liga 1, Piala AFF, Champions League, Mobile Legends, Free Fire), which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger), and which live-dealer tables you join. We record your wagers, winnings, deposits, and withdrawal requests. We also capture your IP address, device type, browser, and approximate geographic location from your IP. We do not sell this data to third parties, but we may share it with payment processors, identity-verification vendors, and law-enforcement agencies if legally required.
How we use your data on ciobet
We use your email and password solely to authenticate you when you log in. Your name, ID, and proof of address are used to verify your identity and comply with anti-money-laundering and know-your-customer regulations. We use your payment method details to process deposits and withdrawals; we do not store full card numbers or e-wallet credentials—only tokenized references that allow us to initiate transactions.
We analyze your activity to detect fraud, money-laundering, and account abuse. If your withdrawal request seems unusual (for example, a sudden shift in betting patterns or an unusually large payout), our compliance team may review your account before releasing funds. We use cookies and tracking pixels to remember your preferences (language, theme) and to prevent account takeover.
We do not use your data to market ciobet to you; we do not send unsolicited promotional emails unless you opt in. We may contact you via email or SMS if your account is flagged for security review or if your withdrawal is delayed.
Third-party processors and data sharing
Our servers and databases are hosted by cloud providers located outside Indonesia. Your data may be stored on servers in Singapore, the Philippines, or other jurisdictions where our infrastructure partners operate. These providers are bound by data-protection agreements and are not permitted to use your data for their own purposes.
We work with identity-verification vendors (such as third-party KYC services) to confirm your ID and address. These vendors receive only the documents and personal details necessary for verification; they do not receive your betting history or payment methods.
Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and their respective networks) receive your transaction details to complete deposits and withdrawals. We do not control how these payment providers use your data—their privacy policies govern that relationship. We recommend reviewing their terms before linking your account.
We may disclose your data to law-enforcement agencies, financial regulators, or courts if legally compelled. We do not proactively share data with these parties, but we comply with valid legal requests without notice to you in most cases.
Your rights and ciobet's commitments
You have the right to request a copy of all personal data we hold about you. You may request correction of inaccurate information (for example, if your registered address is outdated). You may request deletion of your account and associated data, subject to our legal obligation to retain records for seven years. To exercise these rights, contact our support team at the email address listed below.
We commit to protecting your data with industry-standard encryption (TLS 1.2 or higher) during transmission and at rest. We use secure password hashing and multi-factor authentication options to prevent unauthorized access. Our staff access your data only when necessary to process your requests or investigate security incidents. We audit our systems regularly and maintain incident-response procedures.
We do not share your data with ciobet marketing partners or affiliate networks. We do not sell your contact information. We do not use your betting behavior to create detailed profiles for sale to third parties.
Cookies and tracking on ciobet
We use cookies to store your login session, language preference, and theme choice. These cookies expire after 30 days of inactivity. We use tracking pixels to measure which pages users visit and how long they spend on each; this data helps us improve our platform's performance and user experience. These analytics are anonymized—we do not tie pixel data to your name or account.
We do not use third-party trackers (such as Google Analytics) on ciobet. Your browsing data stays within our infrastructure and is not shared with advertising networks.
How to contact us about privacy
If you have questions about our privacy practices, wish to request your data, or suspect a data breach, contact our support team. You may reach us via email; response times are typically 24–48 hours during business days. We also accept requests by post to our registered office address. For urgent security concerns (for example, unauthorized account access), contact support immediately.
This policy was last updated in January 2025 and may change at any time. We will notify you of material changes by email if they affect how we use your data. Continued use of ciobet after a policy update constitutes acceptance of the new terms.